Privacy Policy

Last updated: 20 August 2026

AgriFert Solutions respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how AgriFert Solutions collects, holds, uses and discloses personal information when you visit our website, create an account, contact us or purchase products from us.

1. Personal information we collect

We may collect personal information including your name; business or farm name; billing and delivery addresses; email address; telephone number; customer account information; products purchased, quantities ordered and order history; delivery instructions and requested delivery dates or windows; enquiries and communications; payment and transaction information; invoices and receipt information; customer-specific pricing or credit information where applicable; and technical website information such as IP address, browser type and device information.

2. How we collect personal information

We generally collect personal information directly from you when you place an order, create or use an account, save or repeat an order, contact us, request product information, make a payment, subscribe to communications or otherwise interact with our website or business.

3. How we use personal information

We may use personal information to process and fulfil orders; arrange supply and delivery; process payments; communicate about orders, deliveries and enquiries; operate customer accounts; provide order history, Saved Orders and Order Again functionality; issue invoices and receipts; provide product information and support; administer customer-specific pricing or approved credit arrangements where applicable; improve our website; maintain security; comply with legal obligations; and conduct ordinary business administration.

4. Payments

Payments may be processed by third-party payment service providers. Where payment details are collected directly by a payment provider, AgriFert Solutions generally does not receive or retain complete card details.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to suppliers involved in fulfilment, freight and logistics providers, payment processors, technology providers, accounting and professional advisers, insurers and government or regulatory authorities where required by law.

We do not sell personal information to third parties.

6. Overseas processing and disclosure

Some technology and service providers may operate systems, infrastructure or personnel outside Australia. As a result, personal information may in some circumstances be processed or stored overseas.

7. Cookies and website information

Our website may use cookies and similar technologies for essential website functionality, customer preferences, shopping carts, analytics, security and marketing functions.

8. Customer accounts

If you create an AgriFert Solutions customer account, we may retain information associated with your account including delivery details, order history, Saved Orders, invoices and account preferences.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting, taxation, dispute-resolution and business record-keeping requirements.

11. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

12. Privacy enquiries and complaints

For privacy enquiries or complaints, contact AgriFert Solutions at info@agrifertsolutions.com.au. Where the Privacy Act 1988 (Cth) applies, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website with the date of the latest update.